{"id":56482,"date":"2018-11-06T08:00:16","date_gmt":"2018-11-06T06:00:16","guid":{"rendered":"https:\/\/www.tehnopol.ee\/?p=56482"},"modified":"2018-11-06T15:04:28","modified_gmt":"2018-11-06T13:04:28","slug":"feelingstream-enters-the-scandinavian-market","status":"publish","type":"post","link":"https:\/\/www.tehnopol.ee\/en\/feelingstream-enters-the-scandinavian-market\/","title":{"rendered":"Feelingstream enters the Scandinavian market"},"content":{"rendered":"

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As of October 2018, Tehnopol\u2019s good partner Feelingstream will be starting its expansion into the Nordics by introducing products and their use cases first within Sweden.<\/strong><\/p>\n

Feelingstream has been developing tools capable of performing advanced Text Analytics on the basis of feedback comments, CRM notes, chats, phone calls and emails. The application works in multiple languages, including Swedish, Danish, Norwegian and Finnish. Due to this capacity, Feelingstream hopes to contribute to the improvement of customer service among various companies working within banking, telecommunications, e-commerce, retail, insurance etc.<\/p>\n

\u201cRecently we celebrated our 3rd anniversary of being active in the startup world. Our aim is to expand into Scandinavian markets since we are able to perform text analysis in their respective languages,\u201d said Terje Ennom\u00e4e, Chief Feeling Officer at Feelingstream. \u201cSweden, as the first target country of the area, is internationally known for its secure economy. We are very excited over this big step and hope to secure the interest of many local companies with our application.\u201d<\/p>\n

Existing products will be introduced to potential customers by the current team consisting of 7 persons. Feelingstream has been a reliable and skilled partner for several large companies operating in Estonia and Finland, e.g. Telia, Nordea, Tallink, but also government institutions like Tax Authorities in Estonia. You can read more about success stories at our\u00a0blog<\/a><\/strong>.<\/p>\n

Actionable Intelligence for Customer Service \u2013 about our products<\/strong><\/p>\n

Feelingstream is a cloud-based application and the current product list is composed of 9 ready-to-use tools such as Voice Analysis, Customer Feedback Analyser, Smart Message Router, Anonymization, Text Labelling, Decision Model Builder, Innovation Seminars, Chatbot and assorted Feelingstream Models.<\/p>\n

The tools have been throughly tested and attributed to having good accuracy in performance. Additionally,\u00a0demo<\/a><\/strong>\u00a0versions are available online for anyone interested without the need for registration.<\/p>\n

Each of the products has its own unique attributes. The Customer Feedback Analyser is capable of performing automated text analysis on large data by detecting sentiment (positive, negative and neutral) within the texts. Recently Feelingstream launched a new addition among tools \u2013 Voice Analysis \u2013 which created detailed reports on recorded conversation sentiment, categories and topics. Specific traits and use case examples can be found in more detail on our\u00a0website<\/a><\/strong>.<\/p>\n

What are the pros of Feelingstream\u2019s products?<\/strong><\/p>\n